Leadership development

As a team leader you will be flexing your communication skills every day. Coach, speaker and author, Rasheed Ogunlaru provides some useful tools and reminders on how to lead from your heart to support teams and help service users, from developing rapport to preparing for difficult conversations.

Michelle Stowe is a restorative practitioner, trainer and consultant. She is passionate about creating well-being and happiness in the workplace, and particularly interested in re-culturing schools and cultivating a restorative paradigm shift that honours community and connection. Michelle also works with schools, communities and organisations that need support in resolving conflict between people. She is particularly interested in supporting others to turn towards and see themselves in one another in times of conflict.

This Expert Talk will teach you some of the most important techniques that successful managers use when managing difficult conversations, starting from the moment they're confronted by a challenging situation all the way until it's resolved and everything goes smoothly again!

Important information: To access Bookboon, click on the link and then select Soft Skills eLibrary on the bottom left side of the page.

This video from Dr Anna Hsu provides guidance on how to navigate difficult conversations with confidence.

Do you avoid managing difficult conversations? This Expert Talk will provide you with the techniques, strategies and mindset to handle them effectively

Important information: To access Bookboon, click on the link and then select Soft Skills eLibrary on the bottom left side of the page.

This webinar from the Centre for Volunteering in New South Wales provides in-depth discussion of ways to manage challenging conversations.

Speech is our key tool for moving forward in every aspect of life. Yet, how often do you feel you’ve missed an opportunity or failed to express what mattered most to you? Whether you need to talk with your partner about a relationship problem, or to your boss about your career, this book will give you the know-how to achieve your goals. Discover:

• A 7-point plan to help you grow in confidence and achieve lasting results

• Real-life case studies of ordinary people who transformed their lives through conversation

• Examples of simple changes in approach to create trust, openness and new possibilities

Meaningful conversation is the single most effective way to bring about real change and growth in your life. This book shows you how.

101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on. This solution oriented audiobook walks you through some of the most common-as well as the most serious-employee problems you're ever likely to encounter.