Cultural Intelligence
This guide provides some information and links to Cultural Intelligence resources available to Bart Health NHS Trust staff as we begin to create a more culturally intelligent workforce. Cultural Intelligence (CQ)™️ is the capability to function and relate effectively in culturally diverse situations/ contexts.
The Trust launched the CQ masterclasses in May 2022. Please scroll down this page for additional training dates and instructions on how to register.
The Knowledge and Library Service have subscriptions to a range of national, regional and locally purchased healthcare and clinical content and we'd like you to get the most out of each resource. This guide should help you to use the resources more effectively by providing links, information and advice on the available tools and resources.
If you have a question regarding anything in this guide or you are encountering issues accessing any of these resources, then please contact us at bartshealth.library@nhs.net
Celebrated annually on May 21st, the World Day for Cultural Diversity for Dialogue and Development is an international day supported by the United Nations for the promotion of diversity issues.
The day highlights the richness of the world’s cultures, but also the essential role of intercultural dialogue for achieving peace and sustainable development.
On the 3rd of May, the Trust came together in a Trustwide conversation to launch our Cultural Intelligence programme focused on developing a workforce who lead, manage and engage inclusively through help with the “lens” of Cultural Intelligence.
We are in week 4 of the programme and we caught up with Bernadette and Tatenda ahead of the 21st of May to share the benefits of creating a culturally intelligent workforce and the incredible impact it has towards helping us become a truly inclusive organisation but also the impact it can have on our patient care.
CIPD
Managing Multicultural Teams: this report highlights the role managers play in helping to facilitate more inclusive, empathetic working styles in multicultural teams.
Cultural Intelligence Centre
White Paper - The Inclusive Culture Pyramid: to bring about sustained and sustainable inclusive change, you need to implement this new way of thinking and working across all four areas of the business:
Psychology Today
The King's Fund
Do you work for a racist organisation? This blog is the first in a three-part series that reflects on our experience of diversity and inclusion at The King's Fund. The other two blogs are 'Between a rock and a glass ceiling' and 'Capable of leading for diversity?'.
TEDExEastEnd
Cultural Intelligence: the competitive edge for leaders - Julia Middleton: What will the leaders of the future need? Julia Middleton argues that it is cultural intelligence, an evolution - moving from IQ and EQ. But what is CQ, how do you master it and why is it so important in a smaller but more interconnected world?
Julia is passionate about helping people to develop as leaders and supporting them to make a tangible contribution to their communities and to wider society. In 1989, Julia formed Common Purpose, a not-for-profit social enterprise. Common Purpose runs leadership development programmes that enable people from different backgrounds, sectors, geographies and generations to work together to solve common problems. Common Purpose now runs local programmes for leaders in cities across the world, and its global programmes bring together leaders from over 100 countries across six continents.
TEDExWestChester
Cultural Humility - Juliana Mosley, Ph.D.: The current state of affairs relative to social justice issues (race, gender, sexual identity and expression, religion, and socio-economic status) shows us that the need for diversity and inclusion in our society is greater than ever.
The diversity and inclusion concept of cultural humility is a current instrument being employed by institutions and organizations that seek to achieve cultural transformation. Juliana believes that through conscious consideration, we can be proactive in preparing for and adhering to the inevitable changes in society. She will challenge us to think about our own personal biases and collectively learn to truly embrace, appreciate, and live communally with those who are different from us. Juliana Mosley, affectionately called Dr. J. by her students, has served the field of education for 20 years, with the last 18 being dedicated to higher education. Juliana seeks to educate and train people to engage in difficult dialog through cultural humility to make the unconscious conscious.
TEDExIESEBarcelona
Managing cross cultural remote teams - Ricardo Fernandez: Ricardo talks about the every day complexities of working remotely and managing a team of 30 people from very different cultures and backgrounds. He discusses the benefits of working remotely and the ability to prise productivity over presence. However, there are some interesting challenges - people can have different perceptions of time management, speak the same language but have different interpretations, etc. Challenges like these get compounded when working remotely.
Ricardo is not an expert in cross cultural communication but has over the last 10 years been working remotely with several companies and teams from many different countries. He was born in Spain but spent most of his time living abroad between the USA, France, Netherlands, and Puerto Rico, where he learnt how to adapt to the differences in every day conversation and activities.
TEDExTutukaka
Exploring Cultural Intelligence - Shireen Chua: Identity is built by each of our experiences - staying open to the stories and realities of others enables a more diverse society.
TEDExBergen
Cross Cultural Communication - Pellegrino Riccardi: This talk was given at a local TEDx event, produced independently of the TED Conferences. Pellegrino, being a cross cultural expert, he is sharing with us his personal and professional experience about how do very different cultures can successfully coexist next to each other. Is it difficult to live in Norway, being an expat? Do you know how to establish the mutual understanding between Italian and Norwegian?
Pellegrino comes form both an English and an Italian background, and is currently living in Norway. For the past 27 years he has travelled around the world and interacted with countless different cultures, nationalities and people-types.
The Belonging Project Podcasts: The Belonging Project Podcast brings voices together to talk about Belonging. Through inspiring real-life conversations with our guests, we learn about how Belonging can show up in so many different ways, what it feels like to belong and the impact of truly belonging.
Cultural Intelligence Centre
What is Cultural Intelligence? Cultural Intelligence or CQ is defined as a globally recognized way of assessing and improving effectiveness in culturally diverse situations. But why is CQ important, and how can you use CQ to improve relationships in both your professional and personal lives?
Explore the CQ Capabilities from the Cultural Intelligence Center: Learn more about this life skill and mental model to be more effective in cross-cultural situations: CQ Drive, CQ Knowledge, CQ Strategy, and CQ Action
Bart's Health Trust Inclusion Team CQ Masterclass -
Dates will be announced in January 2023
Elearning for healthcare
Cultural Competence: The Cultural Competence elearning tool is made up of three 20-30 minute learning sessions. The purpose of the tool is to support clinicians in the NHS to gain knowledge and understanding of the issues around culture and health; and how this might influence health care outcomes.
Being Culturally Competent is not only about respecting and appreciating the cultural contexts of patients’ lives. Neither is it a one-size-fits-all approach – it’s about understanding the way we deliver health care and responding to the needs of our diverse population.
FutureLearn
Communicating Across Cultures: Boost your intercultural communication skills and better understand how to behave in multicultural and multilingual situations.
NHS Digital
How to write inclusive content: Create content for and about people in a way that is inclusive and respectful
This guidance will help you understand:
Check with your users how they want to be described and test your content with them.
Health Education England
The Cultural Competence e-learning tool is designed to support clinicians in the NHS to gain knowledge and understanding of the issues around culture and health and how this might influence healthcare outcomes.
